Complaints & Disputes

1. First, tell the business directly

Most disputes are between a buyer and a business, not with us. If a contractor did poor work, overcharged, or failed to show up, the business is the party who can put it right — and you have their contact details from your quote request. Keep a record: the quote reference, messages, photographs, dates.

2. If that does not work, complain to us

Email Info@devhulonconnect.co.za. Include the quote reference, the business name, and what you would like to happen.

3. What we will do

• Acknowledgement within 2 business days. You get a reference number and a named contact.
• Assessment within 10 business days once we have everything — we review the listing, quote, messages and any booking record.
• A written outcome explaining what we found and what action we are taking.

4. What we can and cannot do

We can correct or take down a listing that is false, misleading or unreachable; remove reviews we have reasonable grounds to believe are fake or abusive; suspend a business that breaches the Acceptable Use Policy; and refund our own subscription fees where we failed to provide the service you paid for.

We cannot act as a contract between you and the business, order work you agreed to, or refund money a business owes you. We introduce the parties — the contract for the work is between you and the business, and we are not a supplier of the work itself.

5. Disputes between businesses

Sellers can dispute another seller's listing (claiming a name, photos or a trading history), reviewed on the same timescales. Note that claiming a listing does not verify it — ownership and verification are separate decisions, and a verified badge records who checked it and when.

6. Disputes about this platform

If you disagree with how we handled your complaint, reply to the same reference and ask for a review by a senior member of the team. We respond within a further 10 business days.

7. External bodies

We prefer to resolve things with you directly first. If we cannot, you may also approach:

• National Consumer Commission: thencc.gov.za
• Information Regulator (POPIA): inforegulator.org.za
• Consumer Goods and Services Ombud: cgso.org.za

8. Your information

Complaints are handled under our Privacy Policy. You can ask us to access or erase the personal information you gave us in a complaint, using the erasure option in your dashboard.

9. Serious conduct

We report serious abuse — fraud, extortion, or anything unlawful — to the relevant authorities. If a listing or message looks like a scam in progress, contact us immediately and, where money is at risk, your bank first.

10. Contact

Devhulon Connect · Info@devhulonconnect.co.za